Refund Policy

Return and Refund Policy for BENE DECOR

Last Updated: September 22, 2025

Our Commitment

Thank you for shopping at benedecor.in. We pride ourselves on providing high-quality products and a great customer experience. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our detailed policy on refunds and returns. The following terms are applicable for any products that you have purchased from us.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as "We", "Us", or "Our") refers to BENE DECOR.

• “Goods” refers to the items offered for sale on our Website.

• “Order” means a request by you to purchase Goods from us.

• “Website” refers to benedecor.in.

• “You” means the individual or legal entity using our Website.

Return Eligibility Window

You are entitled to return your order within 14 days without giving any reason for doing so.

The return period will expire 14 days from the day on which you receive the Goods, or on which a third party you have appointed (other than the carrier) takes possession of the product delivered.

Conditions for a Valid Return

In order for the Goods to be eligible for a return and subsequent refund, please ensure that all the following conditions are met:

• The Goods were purchased within the last 14 days.

• The Goods are in new and unused condition, with no signs of scratch, damage, or alteration.

• The Goods are in their original packaging, with all original tags, labels, and protective materials intact.

• You have the receipt or proof of purchase.

We reserve the right to refuse the return of any merchandise that does not meet the above conditions in our sole discretion.

Non-Returnable Items

The following types of Goods cannot be returned:

• Goods made to your specifications or that are clearly personalized.

• Goods which, by their nature, are not suitable to be returned (e.g., perishable items).

• Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• Goods which are, after delivery, inseparably mixed with other items.

• Sale or clearance items are considered final sale and are not eligible for a return.

How to Initiate a Return

Step 1: Inform Us of Your Decision To exercise your right of return, you must inform us with a clear statement. Please contact our customer service team with your Order number and the reason for the return.

• By Email: marketing@benedecor.in

• By Phone: +91-9928348586

Step 2: Preparing Your Return Once your return request is approved, carefully pack the Goods in their original packaging to prevent damage during transit.

Step 3: Returning the Goods You are responsible for the cost and risk associated with returning the Goods to us. You must send the Goods to the following address:

Bene Decor Narayani Farm, 10, near Balaji Market, Phase 3rd, Sitapura, Jaipur, Rajasthan 302022, India

We are not responsible for Goods damaged or lost in return shipment. Therefore, we strongly recommend using an insured and trackable mail service. We cannot issue a refund without the actual receipt of the Goods or proof of received return delivery.

Damaged or Incorrect Goods

If you receive Goods that were damaged in transit or if you received the incorrect item, please contact us within 48 hours of delivery. To expedite the process, please provide your order number and include photographic evidence of the damage or incorrect item. In such cases, we will assess the situation and, if validated, will cover the cost of return shipping and provide you with a replacement or a full refund.

The Refund Process

Once we receive your returned Goods, we will inspect them to ensure they meet the conditions outlined in Section 4. We will notify you of the approval or rejection of your refund.

If your return is approved, we will process your reimbursement no later than 14 days from the day we receive the returned Goods. We will use the same means of payment you used for the Order, and you will not incur any fees for such reimbursement. Please note that it may take an additional 5-10 business days for the refund to reflect in your account, depending on your card issuer's policies.

Contact Us

If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us:

• Phone: +91-9928348586

• Email: marketing@benedecor.in